{"id":20207476,"date":"2026-10-03T10:16:04","date_gmt":"2026-10-03T15:16:04","guid":{"rendered":"https:\/\/bernadot.com\/new\/faq\/"},"modified":"2026-10-03T18:39:06","modified_gmt":"2026-10-03T23:39:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/bernadot.com\/new\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; module_class=&#8221;bsv&#8221; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;88px||88px||false|false&#8221; custom_padding_tablet=&#8221;72px||72px||false|false&#8221; custom_padding_phone=&#8221;48px||48px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; column_structure=&#8221;3_5,2_5&#8243; 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contrast + reflow fixes *\/\n.et_pb_section.bsv{overflow-x:clip}\n.bsv .gform_drop_instructions,.bsv .gform_drop_area{color:#555!important}\n.bsv .gfield_label,.bsv .gform-field-label{color:#000}\n.bsv .gfield_description,.bsv .ginput_counter{color:#555}\n.bsv .am-fs-sb__step-heading{color:#fff!important}\n.bsv .am-fs-sb__step-heading,.bsv .am-fs-sb__step-description{opacity:1!important}<\/p>\n<p>\/* WCAG 1.4.1: in-text links need more than color. A real underline (the home yellow rule alone is not detectable and is 1:1 on white). *\/\n.bsv p a:not([class]),.bsv li a:not([class]),.bsv td a:not([class]),.bsv-rich a,.bsv-contact-card a{text-decoration:underline!important;text-decoration-thickness:2px!important;text-underline-offset:3px!important;border-bottom:0!important}\n.bsv-dark p a:not([class]),.bsv-dark li a:not([class]),.bsv-dark td a:not([class]),.bsv-dark .bsv-rich a{color:#fff!important}\n.bsv-dark p a:not([class]):hover,.bsv-dark li a:not([class]):hover{background:#F5D90A;color:#000!important}\n<\/style>\n<p>[\/et_pb_code][et_pb_text admin_label=&#8221;Hero copy&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<nav class=\"bsv-crumbs\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/bernadot.com\/new\/\">Home<\/a><span class=\"sep\">\/<\/span><span>FAQ<\/span><\/nav>\n<p><span class=\"bsv-eyebrow\">FAQ<\/span><\/p>\n<h1>Frequently asked questions about Bernadot Studios<\/h1>\n<p class=\"bsv-lede\">Answers to the questions La Crosse-area businesses ask most about website design, WordPress support, online reviews, Google Business Profile management and citation listings. Websites start at $1,000.<\/p>\n<div class=\"bsv-btns\"><a class=\"bsv-btn bsv-btn--y\" href=\"https:\/\/bernadot.com\/new\/request-a-quote\/\">Get my free quote<\/a><a class=\"bsv-btn\" href=\"tel:6087904000\">Call 608-790-4000<\/a><\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; custom_css_main_element=&#8221;display: flex;||flex-direction: column;||justify-content: center;&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Hero visual&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"bsv-vis\" aria-hidden=\"true\">\n<div class=\"bsv-ai\">\n<div class=\"bsv-ai-label\">AI assistant<\/div>\n<div class=\"bsv-ai-q\">How much does a website cost in La Crosse?<\/div>\n<div class=\"bsv-ai-a\">A professional 5-page website starts at $1,000, with clear upfront pricing and a 100% satisfaction guarantee. Source:<span class=\"bsv-hl\">Bernadot Studios<\/span><\/div>\n<div class=\"bsv-chips\"><span>bernadot.com\/faq<\/span><span>Free quote<\/span><\/div>\n<\/div>\n<\/div>\n<p class=\"bsv-note\">Illustration of the outcome we work toward, not a real result.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Content split&#8221; module_class=&#8221;bsv&#8221; background_color=&#8221;#F2F2F2&#8243; custom_padding=&#8221;96px||96px||false|false&#8221; custom_padding_tablet=&#8221;72px||72px||false|false&#8221; custom_padding_phone=&#8221;56px||56px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;3&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; custom_css_main_element=&#8221;display: flex;||flex-direction: column;||justify-content: center;&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Split visual&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"bsv-vis\" aria-hidden=\"true\">\n<div class=\"bsv-cit\">\n<div class=\"bsv-cit-h\">Name \u00b7 Address \u00b7 Phone <em>consistent everywhere<\/em><\/div>\n<div class=\"bsv-cit-r\"><span class=\"ok\">\u2713<\/span><b>Google Business Profile<\/b><small>Matches<\/small><\/div>\n<div class=\"bsv-cit-r\"><span class=\"ok\">\u2713<\/span><b>Bing Places<\/b><small>Matches<\/small><\/div>\n<div class=\"bsv-cit-r\"><span class=\"ok\">\u2713<\/span><b>Apple Maps<\/b><small>Matches<\/small><\/div>\n<div class=\"bsv-cit-r\"><span class=\"ok\">\u2713<\/span><b>Yelp<\/b><small>Matches<\/small><\/div>\n<div class=\"bsv-cit-r\"><span class=\"ok\">\u2713<\/span><b>Facebook<\/b><small>Matches<\/small><\/div>\n<div class=\"bsv-cit-f\">One accurate record, repeated across the directories AI trusts.<\/div>\n<\/div>\n<\/div>\n<p class=\"bsv-note\">Illustration of a consistent listing set.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; custom_css_main_element=&#8221;display: flex;||flex-direction: column;||justify-content: center;&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Split copy&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span class=\"bsv-eyebrow\">Why we answer in plain English<\/span><\/p>\n<h2>Clear answers help people and AI assistants<\/h2>\n<p>Every answer below is written to be quoted: straight, specific and local. Visitors get the answer fast, and search engines and AI assistants can read it.<\/p>\n<p>Questions are grouped by service: <a href=\"https:\/\/bernadot.com\/new\/la-crosse-website-design\/\">website design<\/a>, <a href=\"https:\/\/bernadot.com\/new\/wordpress-website-support\/\">WordPress support<\/a>, <a href=\"https:\/\/bernadot.com\/new\/online-reviews\/\">online reviews<\/a>, <a href=\"https:\/\/bernadot.com\/new\/google-business-profile-management\/\">Google Business Profile<\/a> and <a href=\"https:\/\/bernadot.com\/new\/citation-listings-online-directories\/\">citation listings<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ&#8221; module_class=&#8221;bsv&#8221; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;96px||96px||false|false&#8221; custom_padding_tablet=&#8221;72px||72px||false|false&#8221; custom_padding_phone=&#8221;56px||56px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; column_structure=&#8221;2_5,3_5&#8243; make_equal=&#8221;on&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;3&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ heading&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span class=\"bsv-eyebrow\">Getting started<\/span><\/p>\n<h2>Working with Bernadot Studios<\/h2>\n<p class=\"bsv-lede\">Straight answers about time, trust and getting started.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ (native details\/summary: keyboard and screen-reader accessible)&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"bsv-faq\">\n<details class=\"bsv-faq-i\" open>\n<summary>I\u2019m already busy, how much time will this take me?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Very little. The process is designed to save you time, not eat it up. You\u2019ll answer a few key questions, then get updates along the way. We are also providing FREE content writing for all clients at this time, so you do not need to write any polished content for your website.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>What if I don\u2019t understand websites or online marketing?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>You don\u2019t need to. Everything\u2019s explained in plain English, and you\u2019re guided through each step. You\u2019ll always know what\u2019s happening, and why it matters.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Is this just for new businesses, or can you help fix what I already have?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Both. Whether you\u2019re just starting or your online presence needs serious cleanup, the process meets you where you are and moves you forward with clarity.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Isn\u2019t this something I can just do myself with Wix or Squarespace?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes and no. It is possible, but it requires marketing skill sets and web design knowledge to do it successfully (image manipulation, content writing, SEO, schema, accessibility, value propositions, etc.). As of this writing (october 2025), my last 4 of 5 clients came from a Wix website they built themselves. I recommend saving your time and money and reaching out for a free consultation.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>I\u2019ve been burned before. How do I know this won\u2019t be the same?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>That\u2019s a common concern. You\u2019ll get clear deliverables, fair pricing, and real communication, plus a 100% satisfaction guarantee along the way. If something\u2019s not right, it gets fixed, or you get your money back. We also return all calls within minutes \/ hours and you will NEVER be ghosted.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ&#8221; module_class=&#8221;bsv&#8221; background_color=&#8221;#F2F2F2&#8243; custom_padding=&#8221;96px||96px||false|false&#8221; custom_padding_tablet=&#8221;72px||72px||false|false&#8221; custom_padding_phone=&#8221;56px||56px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; column_structure=&#8221;2_5,3_5&#8243; make_equal=&#8221;on&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;3&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ heading&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span class=\"bsv-eyebrow\">Website design<\/span><\/p>\n<h2>Website design questions<\/h2>\n<p class=\"bsv-lede\">Cost, timeline, ownership and what is included.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ (native details\/summary: keyboard and screen-reader accessible)&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"bsv-faq\">\n<details class=\"bsv-faq-i\" open>\n<summary>How much does a website cost in La Crosse?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>At Bernadot Studios, website pricing is clear and upfront. A professional 5-page website starts at $1,000, with optional ongoing support available for $99\/month (billed annually). That includes fast hosting, daily backups, security, updates, and local support. If your project requires more pages or custom functionality, you\u2019ll receive a detailed quote before we begin. No surprises, no hidden fees, just fair, transparent pricing designed for service-based businesses in the La Crosse area.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>How long does it take to build a website?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Most websites are completed within 30 days, depending on your responsiveness and the complexity of your project.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>What is your website design guarantee?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Your satisfaction is 100% guaranteed before launch. If your website isn\u2019t right, we\u2019ll work with you to fix it. If we can\u2019t meet your expectations, we\u2019ll refund your money. You won\u2019t pay for a website you\u2019re not happy with.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Can you write the content for me?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes. We currently offer FREE content writing and editing to ensure your message is clear, persuasive, and aligned with local SEO.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Do I own my website?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Absolutely. You own your website, content, domain, and hosting accounts. We never lock you into proprietary systems or hidden contracts.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Will I be able to update my website myself?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes. Your site is built on WordPress, which allows you to easily make updates. We also provide guidance and support if you ever need help.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Will my site show up on Google?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes. We build every site with on-page SEO best practices and submit it to Google for indexing. Additional SEO services are available for more aggressive search goals.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>What if I already have a website?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>You have options. Redesign your site: We can create a brand-new website while keeping your existing domain name. Support for existing sites: We also offer ongoing support for most WordPress websites we didn\u2019t build, pending a quick review to confirm eligibility.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>What\u2019s included in the $99\/month support plan?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>You get fast, secure hosting with daily backups, full site restoration, continuous security monitoring, cleanup in case of a breach, daily software updates and licensing managed for you, email service, web hosting, and priority support seven days a week.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Why choose a local web designer near me instead of a national agency?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Working with a local web designer like Bernadot Studios means you get a partner who understands your market, your customers, and your competition. We\u2019ve helped over 100 La Crosse area service businesses build websites that get found and trusted locally. Plus, you get direct support (no call centers) and fast responses, even on evenings and weekends. When you\u2019re searching for a \u201cweb designer near me,\u201d you\u2019re really looking for someone you can count on, and that\u2019s exactly what we deliver.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Do you provide logo or branding design?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes. We offer logo design for $500. Includes multiple designs and iterations to get you the logo you want. If we cannot meet your needs, we will refund all of your money.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ&#8221; module_class=&#8221;bsv&#8221; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;96px||96px||false|false&#8221; custom_padding_tablet=&#8221;72px||72px||false|false&#8221; custom_padding_phone=&#8221;56px||56px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; column_structure=&#8221;2_5,3_5&#8243; make_equal=&#8221;on&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;3&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ heading&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span class=\"bsv-eyebrow\">WordPress support<\/span><\/p>\n<h2>WordPress website support questions<\/h2>\n<p class=\"bsv-lede\">How support works, what it covers and what it does not.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ (native details\/summary: keyboard and screen-reader accessible)&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"bsv-faq\">\n<details class=\"bsv-faq-i\" open>\n<summary>Do you provide support even if you didn\u2019t build my site?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes. As long as your site runs on WordPress and meets our basic standards, we can take over support and updates. Please note that we do not accept websites running a WooCommerce store.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Do You Support Websites with Online Stores or Shopping Carts?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>We specialize in service-based businesses and generally do not support websites using WooCommerce or other built-in online store plugins. If your site includes an embedded store powered by a third-party platform (like Shopify, Mindbody, or an appointment-based app), that\u2019s typically acceptable. However, we do not offer support for any eCommerce functions such as managing orders, shipping, or payments.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>How fast will you respond when something goes wrong?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Support is available 7 days a week and most minor updates or edits are processed the same day. We typically reply in minutes \/ hours and will respond to all requests within 24 hours.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>What does the WordPress Support+ Plan include?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>It includes priority phone &amp; email support, daily website software updates for WordPress, plugins &amp; themes, security setup, site restoration if something breaks, premium plugin licensing, and performance optimization for fast loading pages.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>What if my site breaks after an update?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>If something goes wrong during an update, we\u2019ll fix or restore your site at no extra cost. That\u2019s part of the service.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>What\u2019s the difference between the Service Suite and the Support+ package?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>The Service Suite is Bernadot Studios\u2019 all-inclusive website support solution that began in 2021 with our $1,000 website package. It includes everything from the Support+ Plan plus secure web hosting and professional email services under one plan. The Support+ package is primarily for non-clients who already have a WordPress website and want reliable maintenance, updates, and fixes, but do not need our web hosting or email services.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ&#8221; module_class=&#8221;bsv&#8221; background_color=&#8221;#F2F2F2&#8243; custom_padding=&#8221;96px||96px||false|false&#8221; custom_padding_tablet=&#8221;72px||72px||false|false&#8221; custom_padding_phone=&#8221;56px||56px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; column_structure=&#8221;2_5,3_5&#8243; make_equal=&#8221;on&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;3&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ heading&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span class=\"bsv-eyebrow\">Online reviews<\/span><\/p>\n<h2>Online reviews and 5 Star Engine questions<\/h2>\n<p class=\"bsv-lede\">How the 5 Star Engine review system works.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ (native details\/summary: keyboard and screen-reader accessible)&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"bsv-faq\">\n<details class=\"bsv-faq-i\" open>\n<summary>How easy is this to use?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Very easy. I will create a page on your website that has a form with 2 fields: Customer name and Email Address. You enter in the information and click submit. The system will take care of the rest, including sending one reminder after 2 days, if the customer has not responded.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>What does the 5 Star Engine process look like?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>By default, here is how 5 Star Engine works: Send customer review request via email Customer clicks link in email and is taken to a customized form for your business Customer completes form and submits Customer is asked if they wish to leave a review on Google or other platforms you\u2019ve included Customer simply clicks link to the other platform and pastes in their review that they typed in step 3 Positive reviews are auto-posted to your website If you wish to target only Google Reviews, for example, and skip collecting reviews from people who do not have a Google account or wish to leave a Google review, the process works like this: Send customer review request via email Customer clicks link in email and is taken to a page with a single button linked to your Google reviews (no form) Customer clicks button and is taken to your Google Business Profile to leave a review Positive reviews are auto-posted to your website<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Will everyone I send a request to leave a Google review?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>No. There are a couple of reasons your customer may not leave you a Google review. No Google account \u2013 a person needs a Google account to leave a review on Google Choose not to participate \u2013 some people are too busy or choose not to share their experience on Google This is why a system is so important, as this is a numbers game. You want to simplify your life and make sending requests easy and effective.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>How fast will I see results?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Instantly, or as fast as you can send out a request. Once a review is submitted, it will post in just seconds.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Can I control which reviews get posted to my website?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes, in fact, I will manage this for you so you do not have to learn a new system.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>What is Negative Review Assistance<\/summary>\n<div class=\"bsv-faq-a\">\n<p>In the event of a negative Google review, we will alert you and help you craft a professional response. Upon your approval, we will publish the response to your Google Business Profile.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Do you offer refunds? Is my satisfaction guaranteed?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes. If you are dissatisfied within the first 30 days of service, we can work to make things right, or offer you a complete refund (including setup fees). No refunds are offered after 30 days on the Yearly plan.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ&#8221; module_class=&#8221;bsv&#8221; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;96px||96px||false|false&#8221; custom_padding_tablet=&#8221;72px||72px||false|false&#8221; custom_padding_phone=&#8221;56px||56px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; column_structure=&#8221;2_5,3_5&#8243; make_equal=&#8221;on&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;3&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ heading&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span class=\"bsv-eyebrow\">Google Business Profile<\/span><\/p>\n<h2>Google Business Profile questions<\/h2>\n<p class=\"bsv-lede\">What Google Business Profile management covers.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ (native details\/summary: keyboard and screen-reader accessible)&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"bsv-faq\">\n<details class=\"bsv-faq-i\" open>\n<summary>I already have a profile, will this still help me?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Absolutely. Many profiles are incomplete or inactive. We clean up, optimize and manage it so it works for you.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Do I need a storefront to use this service?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>No, whether you have a physical shop or provide service in the field, we optimize your profile for your service area.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>How long does it take to see results after optimization?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Most businesses see improvements in visibility and engagement within 4\u20138 weeks, depending on competition and consistency of updates (posts, reviews, photos, etc.).<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Why don\u2019t I appear in the top 3 map results yet?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Ranking depends on multiple factors, proximity, relevance, and prominence. Even with perfect optimization, Google will favor businesses physically closer to the searcher.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Is there anything I (the business owner) will need to do to establish a Google Business Profile?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes. You\u2019ll need to complete Google\u2019s business verification process to confirm your ownership. This involves recording a short video showing your business location and assets, following Google\u2019s verification steps to prove authenticity. Please note, verification is not included in the standard Google Business Profile Management service but can be provided as an optional add-on in the rare event that you may need verification assistance.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>What if my business profile is suspended by Google?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>We would be happy to listen to your situation. We may be able to provide assistance, as Google always has the final say. This would be an add-on service with additional fees.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>What happens if I stop the service?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>No further changes are made on your behalf. and you\u2019ll keep control of your GBP. We will also remove ourselves as an authorized user of your account.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Can you help me get more Google reviews?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes. We offer our 5 Star Engine Online Review System to request, monitor, and showcase your customer feedback. This service works perfectly together with the GBP Managment service, and it is recommended you use both together. Learn more about 5 Star Engine here.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ&#8221; module_class=&#8221;bsv&#8221; background_color=&#8221;#F2F2F2&#8243; custom_padding=&#8221;96px||96px||false|false&#8221; custom_padding_tablet=&#8221;72px||72px||false|false&#8221; custom_padding_phone=&#8221;56px||56px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; column_structure=&#8221;2_5,3_5&#8243; make_equal=&#8221;on&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;3&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ heading&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span class=\"bsv-eyebrow\">Citation listings<\/span><\/p>\n<h2>Citation listings and online directories questions<\/h2>\n<p class=\"bsv-lede\">How local citations and data aggregators work.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ (native details\/summary: keyboard and screen-reader accessible)&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"bsv-faq\">\n<details class=\"bsv-faq-i\" open>\n<summary>What exactly is a citation?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>A citation is any online mention of your business\u2019s name, address, and phone number (NAP). These usually appear in directories like Yelp, MapQuest, or Apple Maps and help customers, and search engines, verify your legitimacy.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Why do citations matter for my business?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Citations build trust with Google, AI search engines, and customers. They improve your local rankings, increase visibility, and ensure people find the right information about your business, no matter where they search.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>How do data aggregators work?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>We submit your business info to five major data aggregators (like Foursquare and Data Axle). They distribute your information to hundreds (or even thousands) of directories, apps, and voice search tools, saving you countless hours.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>How are citations different from backlinks?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Backlinks are clickable links from one website to yours. Citations may or may not include a link, but their primary power lies in validating your business\u2019s identity across trusted sources, especially important for local SEO and AI search.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Will this help my Google rankings?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes. Local citations are still a top ranking factor for local search visibility, and consistency across listings is one of the most trusted signals Google looks for.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Will this help with voice search and AI tools like ChatGPT?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes. Tools like Siri, Alexa, and ChatGPT pull business info from platforms like Foursquare, Yelp, and Google Business Profile. Getting listed properly improves your chances of showing up in these AI-driven results. If you do not have a Google Business Profile for your business, make sure to check out our GBP Management Service.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Is this a recurring charge?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>Yes, but you can cancel upon any renewal period. It\u2019s a $350 \/ yearly fee for full submission to the top five leading aggregator networks. Failure to renew can lead to your information being removed or being inaccurate.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Do I need to manage these listings later?<\/summary>\n<div class=\"bsv-faq-a\">\n<p>No ongoing work is needed for most. But if your business info changes (address, phone number, etc.), just let us know and we can re-submit your business information so that your data stays accurate across all aggregators.<\/p>\n<\/div>\n<\/details>\n<details class=\"bsv-faq-i\">\n<summary>Do you offer refunds for the citation submission service.<\/summary>\n<div class=\"bsv-faq-a\">\n<p>We will grant a 100% refund for the citation submission service should you change your mind before we submit your data to our 3rd party service. Once your data is submitted, no refunds will be provided, as there is no way to cancel the process once initiated.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Content&#8221; module_class=&#8221;bsv&#8221; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;72px||72px||false|false&#8221; custom_padding_tablet=&#8221;56px||56px||false|false&#8221; custom_padding_phone=&#8221;40px||40px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Content&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"bsv-rich\"><span class=\"bsv-eyebrow\">More help<\/span><\/p>\n<h2>Still have a question?<\/h2>\n<p>Call <a href=\"tel:6087904000\">608-790-4000<\/a> or visit our <a href=\"https:\/\/bernadot.com\/new\/contact-us\/\">contact page<\/a> for a free consultation. You can also read about <a href=\"https:\/\/bernadot.com\/new\/about-us\/\">Bernadot Studios<\/a>, or browse the <a href=\"https:\/\/bernadot.com\/new\/la-crosse-website-design\/\">website design<\/a>, <a href=\"https:\/\/bernadot.com\/new\/online-reviews\/\">online reviews<\/a> and <a href=\"https:\/\/bernadot.com\/new\/google-business-profile-management\/\">Google Business Profile<\/a> services.<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Call to action&#8221; module_class=&#8221;bsv&#8221; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;0px||0px||false|false&#8221; custom_padding_phone=&#8221;96px||96px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;56px|48px|56px|48px|false|false&#8221; column_structure=&#8221;3_5,2_5&#8243; make_equal=&#8221;on&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;3&#8243; background_color=&#8221;#F5D90A&#8221; custom_padding_phone=&#8221;40px|24px|40px|24px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;CTA copy&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"bsv-cta-box\">\n<h2>Get your questions answered by a local expert<\/h2>\n<p>Free consultation. No pressure. No obligation.<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; custom_css_main_element=&#8221;display: flex;||flex-direction: column;||justify-content: center;&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;CTA buttons&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"bsv-cta-box\">\n<div class=\"bsv-btns\"><a class=\"bsv-btn bsv-btn--w\" href=\"https:\/\/bernadot.com\/new\/request-a-quote\/\">Get my free quote<\/a><a class=\"bsv-btn\" href=\"tel:6087904000\">Call 608-790-4000<\/a><\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Structured data&#8221; module_class=&#8221;sf-ld&#8221; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;0px||0px||false|false&#8221; custom_padding_phone=&#8221;0px||0px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;JSON-LD structured data (FAQ \/ Service only; Yoast owns the site graph)&#8221; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"FAQPage\",\"@id\":\"https:\/\/bernadot.com\/faq\/#faq\",\"url\":\"https:\/\/bernadot.com\/faq\/\",\"inLanguage\":\"en-US\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I\u2019m already busy, how much time will this take me?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Very little. The process is designed to save you time, not eat it up. You\u2019ll answer a few key questions, then get updates along the way. We are also providing FREE content writing for all clients at this time, so you do not need to write any polished content for your website.\"}},{\"@type\":\"Question\",\"name\":\"What if I don\u2019t understand websites or online marketing?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You don\u2019t need to. Everything\u2019s explained in plain English, and you\u2019re guided through each step. You\u2019ll always know what\u2019s happening, and why it matters.\"}},{\"@type\":\"Question\",\"name\":\"Is this just for new businesses, or can you help fix what I already have?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Both. 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Plus, you get direct support (no call centers) and fast responses, even on evenings and weekends. When you\u2019re searching for a \u201cweb designer near me,\u201d you\u2019re really looking for someone you can count on, and that\u2019s exactly what we deliver.\"}},{\"@type\":\"Question\",\"name\":\"Do you provide logo or branding design?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. We offer logo design for $500. Includes multiple designs and iterations to get you the logo you want. If we cannot meet your needs, we will refund all of your money.\"}},{\"@type\":\"Question\",\"name\":\"Do you provide support even if you didn\u2019t build my site?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. As long as your site runs on WordPress and meets our basic standards, we can take over support and updates. Please note that we do not accept websites running a WooCommerce store.\"}},{\"@type\":\"Question\",\"name\":\"Do You Support Websites with Online Stores or Shopping Carts?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We specialize in service-based businesses and generally do not support websites using WooCommerce or other built-in online store plugins. If your site includes an embedded store powered by a third-party platform (like Shopify, Mindbody, or an appointment-based app), that\u2019s typically acceptable. However, we do not offer support for any eCommerce functions such as managing orders, shipping, or payments.\"}},{\"@type\":\"Question\",\"name\":\"How fast will you respond when something goes wrong?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Support is available 7 days a week and most minor updates or edits are processed the same day. 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That\u2019s part of the service.\"}},{\"@type\":\"Question\",\"name\":\"What\u2019s the difference between the Service Suite and the Support+ package?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The Service Suite is Bernadot Studios\u2019 all-inclusive website support solution that began in 2021 with our $1,000 website package. It includes everything from the Support+ Plan plus secure web hosting and professional email services under one plan. The Support+ package is primarily for non-clients who already have a WordPress website and want reliable maintenance, updates, and fixes, but do not need our web hosting or email services.\"}},{\"@type\":\"Question\",\"name\":\"How easy is this to use?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Very easy. I will create a page on your website that has a form with 2 fields: Customer name and Email Address. You enter in the information and click submit. The system will take care of the rest, including sending one reminder after 2 days, if the customer has not responded.\"}},{\"@type\":\"Question\",\"name\":\"What does the 5 Star Engine process look like?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"By default, here is how 5 Star Engine works: Send customer review request via email Customer clicks link in email and is taken to a customized form for your business Customer completes form and submits Customer is asked if they wish to leave a review on Google or other platforms you\u2019ve included Customer simply clicks link to the other platform and pastes in their review that they typed in step 3 Positive reviews are auto-posted to your website If you wish to target only Google Reviews, for example, and skip collecting reviews from people who do not have a Google account or wish to leave a Google review, the process works like this: Send customer review request via email Customer clicks link in email and is taken to a page with a single button linked to your Google reviews (no form) Customer clicks button and is taken to your Google Business Profile to leave a review Positive reviews are auto-posted to your website\"}},{\"@type\":\"Question\",\"name\":\"Will everyone I send a request to leave a Google review?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. There are a couple of reasons your customer may not leave you a Google review. No Google account \u2013 a person needs a Google account to leave a review on Google Choose not to participate \u2013 some people are too busy or choose not to share their experience on Google This is why a system is so important, as this is a numbers game. You want to simplify your life and make sending requests easy and effective.\"}},{\"@type\":\"Question\",\"name\":\"How fast will I see results?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Instantly, or as fast as you can send out a request. Once a review is submitted, it will post in just seconds.\"}},{\"@type\":\"Question\",\"name\":\"Can I control which reviews get posted to my website?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, in fact, I will manage this for you so you do not have to learn a new system.\"}},{\"@type\":\"Question\",\"name\":\"What is Negative Review Assistance\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In the event of a negative Google review, we will alert you and help you craft a professional response. Upon your approval, we will publish the response to your Google Business Profile.\"}},{\"@type\":\"Question\",\"name\":\"Do you offer refunds? Is my satisfaction guaranteed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. If you are dissatisfied within the first 30 days of service, we can work to make things right, or offer you a complete refund (including setup fees). No refunds are offered after 30 days on the Yearly plan.\"}},{\"@type\":\"Question\",\"name\":\"I already have a profile, will this still help me?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Absolutely. Many profiles are incomplete or inactive. We clean up, optimize and manage it so it works for you.\"}},{\"@type\":\"Question\",\"name\":\"Do I need a storefront to use this service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, whether you have a physical shop or provide service in the field, we optimize your profile for your service area.\"}},{\"@type\":\"Question\",\"name\":\"How long does it take to see results after optimization?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Most businesses see improvements in visibility and engagement within 4\u20138 weeks, depending on competition and consistency of updates (posts, reviews, photos, etc.).\"}},{\"@type\":\"Question\",\"name\":\"Why don\u2019t I appear in the top 3 map results yet?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ranking depends on multiple factors, proximity, relevance, and prominence. Even with perfect optimization, Google will favor businesses physically closer to the searcher.\"}},{\"@type\":\"Question\",\"name\":\"Is there anything I (the business owner) will need to do to establish a Google Business Profile?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. You\u2019ll need to complete Google\u2019s business verification process to confirm your ownership. This involves recording a short video showing your business location and assets, following Google\u2019s verification steps to prove authenticity. Please note, verification is not included in the standard Google Business Profile Management service but can be provided as an optional add-on in the rare event that you may need verification assistance.\"}},{\"@type\":\"Question\",\"name\":\"What if my business profile is suspended by Google?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We would be happy to listen to your situation. We may be able to provide assistance, as Google always has the final say. This would be an add-on service with additional fees.\"}},{\"@type\":\"Question\",\"name\":\"What happens if I stop the service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No further changes are made on your behalf. and you\u2019ll keep control of your GBP. We will also remove ourselves as an authorized user of your account.\"}},{\"@type\":\"Question\",\"name\":\"Can you help me get more Google reviews?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. We offer our 5 Star Engine Online Review System to request, monitor, and showcase your customer feedback. This service works perfectly together with the GBP Managment service, and it is recommended you use both together. Learn more about 5 Star Engine here.\"}},{\"@type\":\"Question\",\"name\":\"What exactly is a citation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A citation is any online mention of your business\u2019s name, address, and phone number (NAP). These usually appear in directories like Yelp, MapQuest, or Apple Maps and help customers, and search engines, verify your legitimacy.\"}},{\"@type\":\"Question\",\"name\":\"Why do citations matter for my business?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Citations build trust with Google, AI search engines, and customers. They improve your local rankings, increase visibility, and ensure people find the right information about your business, no matter where they search.\"}},{\"@type\":\"Question\",\"name\":\"How do data aggregators work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We submit your business info to five major data aggregators (like Foursquare and Data Axle). They distribute your information to hundreds (or even thousands) of directories, apps, and voice search tools, saving you countless hours.\"}},{\"@type\":\"Question\",\"name\":\"How are citations different from backlinks?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Backlinks are clickable links from one website to yours. Citations may or may not include a link, but their primary power lies in validating your business\u2019s identity across trusted sources, especially important for local SEO and AI search.\"}},{\"@type\":\"Question\",\"name\":\"Will this help my Google rankings?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Local citations are still a top ranking factor for local search visibility, and consistency across listings is one of the most trusted signals Google looks for.\"}},{\"@type\":\"Question\",\"name\":\"Will this help with voice search and AI tools like ChatGPT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Tools like Siri, Alexa, and ChatGPT pull business info from platforms like Foursquare, Yelp, and Google Business Profile. Getting listed properly improves your chances of showing up in these AI-driven results. If you do not have a Google Business Profile for your business, make sure to check out our GBP Management Service.\"}},{\"@type\":\"Question\",\"name\":\"Is this a recurring charge?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, but you can cancel upon any renewal period. It\u2019s a $350 \/ yearly fee for full submission to the top five leading aggregator networks. Failure to renew can lead to your information being removed or being inaccurate.\"}},{\"@type\":\"Question\",\"name\":\"Do I need to manage these listings later?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No ongoing work is needed for most. But if your business info changes (address, phone number, etc.), just let us know and we can re-submit your business information so that your data stays accurate across all aggregators.\"}},{\"@type\":\"Question\",\"name\":\"Do you offer refunds for the citation submission service.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We will grant a 100% refund for the citation submission service should you change your mind before we submit your data to our 3rd party service. Once your data is submitted, no refunds will be provided, as there is no way to cancel the process once initiated.\"}}]}]}<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Home\/FAQFAQFrequently asked questions about Bernadot StudiosAnswers to the questions La Crosse-area businesses ask most about website design, WordPress support, online reviews, Google Business Profile management and citation listings. Websites start at $1,000.Get my free quoteCall 608-790-4000AI assistantHow much does a website cost in La Crosse?A professional 5-page website starts at $1,000, with clear upfront pricing and a 100% satisfaction guarantee. Source:Bernadot Studiosbernadot.com\/faqFree quoteIllustration of the outcome we work toward, not a real result.Name \u00b7 Address \u00b7 Phone consistent everywhere\u2713Google Business ProfileMatches\u2713Bing PlacesMatches\u2713Apple MapsMatches\u2713YelpMatches\u2713FacebookMatchesOne accurate record, repeated across the directories AI trusts.Illustration of a consistent listing set.Why we answer in plain EnglishClear answers help people and AI assistantsEvery answer below is written to be quoted: straight, specific and local. Visitors get the answer fast, and search engines and AI assistants can read it.Questions are grouped by service: website design, WordPress support, online reviews, Google Business Profile and citation listings.Getting startedWorking with Bernadot StudiosStraight answers about time, trust and getting started.I\u2019m already busy, how much time will this take me?Very little. The process is designed to save you time, not eat it up. You\u2019ll answer a few key questions, then get updates along the way. 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